Worthington Ag Parts - President's Blog

Worthington Customer Service Redesign!

Worthington Ag Parts - Your all makes source for Tractor Parts, Combine Parts, Cotton Picker Parts and Implement Parts!  Providing solutions to repair problems of our valued customers for 45 Years!

The Worthington, MN location has been in business since 1964 - 45 years!  We recently remodeled the sales customer service area to better accommodate the large amount of traffic the store receives each and everyday.  The front area needed to be brightened up and opened up.  The lobbyhas been redesigned so we have six parts specialists on the phone at all times.  We also have two at the counter selling parts as well.

The door to the tear down shop was removed.  This helps us from a safety factor because customers would sometimes wander into the tear down shop to see their parts removed or just be curious as to what was being dismantled.  The funny thing is many customers for decades have walked in the lobby and walked through that tear down door on their way to our electrical rebuild shop for repair work on their starter, generators or alternators.  The guys tell me they now walk in take a right and walk directly into the pop machine.  We are definitely creatures of habit!

I was on the counter earlier this week for about six hours and it was amazing how many times the customers commented how nice the lobby looked.  Many of them wonder if they are in the same place.  It's difficult to change culture but this is a definite step in showing to our customers we are not just a "junk yard".  We sell quality used parts, almost as many after-market new parts and re-manufactured parts world-wide now!  Worthington Ag Parts are solutions providers, we solve your mechanical problems by diagnosing which parts installed correctly will fix your problems.

Larry Frodermann is shown to the left, he is one of our Director of Operations and the Worthington store is one of the locations he oversees.  He looked at me Monday evening and said "You know when you told us we were going do this I thought you were nuts, but you were 100% correct this is great!"  Coming from Larry who has been based out of the Worthington store for almost 30 years, that's validation enough for me.  Times are changing and for the better.  The next time you are in the area stop in for a cup of coffee and see the store but be careful the boys might just fix a few of your parts problems while you are there!

Cheers,

Mike Winter

Niverville Inventory

Worthington Ag Parts - Your all makes source for Tractor Parts, Combine Parts, Cotton Picker Parts and Implement Parts!  Providing solutions to repair problems of our valued customers for 45 Years!

Good afternoon everyone!  Today I am at our Niverville, Manitoba location with the inventory crew.  The weather is cool but we have had worse up here!  Inventory has been taken with snow flying or piles of it on the ground in the past.  This morning at the Comfort Inn in Winnipeg I was reminiscing with the hotel manager that I have been staying at their hotel for fifteen years.  Charlene and Lucia have been working there for as long as we have owned the Niverville location.  Who says we aren't creatures of habit!

We acquired Rempel Tractor Parts in April, 1994.  I was at that time the Chief Accountant and did much of the financial due diligence on the acquisition, my how time flies!  Herman Rempel the former owner use to have the phone ring in his house and at the yard back then.  He always answered with "Herman here!".  Herman actual has moved onto "easy street" these days and that is not a lie, he actual does live on the street here in Niverville.  The original location had a small sales office in a small 40 foot by 40 foot block building!

This location has always been known as a tractor yard.  Back in 1994 they had over 40 acres of salvage tractors piled in here.  We now carry a large inventory of replacement parts for combines including used and after-market new parts.  Give the team a call today, they can help you find the parts you need!  1.800.244.7662!

Here are a few of the employees:

Dan Klippenstein - Office Manager.  He has been with Rempel and now Worthington since December of 1991.  He prepares all the financial statements and all other administrative tasks. He has a long commute to work walking to his home about 300 feet away.  It sure beat rush hour traffic in Minneapolis!

 

Rose Koop - Bookkeeper.  She has been with us since July of 1996.  Rose has this little rule if you swear in the office it's either a "push-up" or a dollar.  Let's just say I come prepared with a lot George's in my money clip!  ;)

Mike Williamson - Manager.  He has been with us since  February, 2004.  Mike was recently promoted from Assistant Manager to Manager.  He has been selling parts for the last five years and can help you out with anything you need.

Patrick Klippenstein - Assistant Manager.  Pat has been with us since February, 2006.  He can help you with all of your parts needs.

These are just a few of the people on the Niverville team.  It's amazing a week ago I was wrapping up a trip to the Ukraine visiting customers and today I am in Canada for inventory.  Stay tuned who knows where I will turn up next week!  That's all for today!

Cheers,

Mike